Privacy Policy

Effective Date: June 3, 2026

1. Introduction

Welcome to Neosphere Software. We are a software automation, CRM, reputation management, and web design company located in Illinois. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with our business. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services. The personal information that we collect depends on the context of your interactions with us and the choices you make, and may include:

Names: First and last names.
Contact Data: Email addresses and phone numbers.
Payment Information: Data necessary to process your payment if you make purchases, such as your payment instrument number and the security code associated with your payment instrument.
Website Usage Data: Information about how you interact with our website, including IP addresses, browser types, and pages visited.
Form Submissions: Data submitted through contact forms, lead capture forms, or surveys on our site.

3. How We Use Information

We use the information we collect or receive for various business purposes, including:

Customer Communication: To respond to your inquiries and solve any potential issues you might have.
SMS/Email Marketing: To send you marketing and promotional communications.
Appointment Scheduling: To manage and coordinate meetings, consultations, and service delivery times.
Customer Support: To provide you with the necessary support and assistance.
Payment Processing: To facilitate transactions and bill for our services.
Service Delivery: To deliver the software, CRM, and web design services you requested.
Automation/Workflow Functionality: To enable the automated systems and processes that power our service offerings.

4. SMS & Email Communications

By providing your email address and phone number, you consent to receive SMS and email notifications, updates, and marketing messages from Neosphere Software. We use these channels to send you important service updates, appointment reminders, and promotional offers. You may opt out of these communications at any time by replying "STOP" to our SMS messages, clicking the "unsubscribe" link in our emails, or contacting us directly.

5. Cookies & Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies to help customize our website and improve your experience. When you access the site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the site.

6. Third-Party Services

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf. These third-party integrations and services may include, but are not limited to:

Stripe: For secure payment processing.
GoHighLevel: For CRM, marketing automation, and pipeline management.
Twilio: For SMS and voice communication services.
Google: For analytics, advertising, and workspace tools.
Meta/Facebook: For advertising, pixel tracking, and social media integrations.

7. Data Protection & Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

8. Data Sharing Policy

We respect your privacy and are committed to protecting it. We do not sell, rent, or trade your personal information to third parties for their marketing or promotional purposes. Your data is only shared with trusted partners necessary to deliver our services, as outlined in the Third-Party Services section.

9. Client Responsibilities

To ensure the proper delivery of our services, clients are responsible for providing accurate, complete, and up-to-date information. Failure to provide accurate information may result in delays, service interruptions, or the inability to fulfill our obligations.

10. Disclaimers

Please be aware of the following disclaimers regarding our services:

No Guaranteed Business Growth: We provide tools and strategies, but cannot guarantee specific business growth metrics.
No Guaranteed SEO Rankings: Search engine algorithms change frequently; we cannot guarantee specific page rankings.
No Guaranteed Lead Volume or Revenue: We do not guarantee a specific number of leads or an increase in revenue.
Results May Vary: Individual results depend on various market factors, industry conditions, and implementation.
AI-Generated Content: Any content generated by Artificial Intelligence should be reviewed and verified by you before public use.
Third-Party Outages: Platform downtime or outages from third-party providers (e.g., Meta, Google, Twilio) may occur and are beyond our control.

11. User Rights & Opt-Out Rights

Depending on your location, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. You also have the right to opt out of any marketing communications at any time. To request to review, update, or delete your personal information, please contact us using the information provided below.

12. Changes to This Policy

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Effective Date" and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

13. Contact Information

If you have questions or comments about this policy, you may contact us at:

Neosphere Software

Email: neospheresoftware.team@gmail.com

Phone: (708) 576-4807